The single most expensive insurance failure is the one you didn’t see coming. Automated expiry tracking turns "we missed the renewal" into "we got the renewal four weeks early."
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The job
Studies on operations failure modes show error rate scales linearly with manual tracking surface area. Past about 10 vendors, miss rate hits double-digit percentages without automation.
A vendor doesn’t call you to say their policy lapsed. The first sign is a denied claim or a stop-work order — both already costly by the time you hear about it.
A 30-day reminder gives the vendor time to bind a new policy. A 14-day reminder catches the brokers who didn’t respond the first time. A 7-day reminder is the last clean exit before lapse. Anything less is too late.
Typical vendors expiration tracking track
Three emails per certificate — 30, 14, and 7 days before expiry — fired by a daily cron at 9am UTC. The thresholds are deliberately spaced: 30 for renewal initiation, 14 for follow-up, 7 for last-call escalation.
The dashboard flags it as Expired immediately, and the row stays at the top so you don’t miss it. We don’t spam you with a reminder for an already-expired cert — the visual flag is the alert.
Custom thresholds are on the Pro roadmap. Today every account gets the 30/14/7 cadence — chosen because it covers initiation, follow-up, and last-call across most vendor renewal cycles.
Reminders go to you. To email the vendor, use the "Request Update" button on the dashboard — that triggers a separate email from your name asking for the new cert.
Not legal or insurance advice. Verify your specific contract and policy requirements with a licensed broker or attorney.
Same product, different industries.
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